Support

Common questions, and how to reach us.

What can I do for free?

Up to 4 notes, and up to 2 timer repeats. A one-time purchase removes both limits. You'll find it under Plan in Settings.

I got a new phone. What happens to my purchase?

Sign in on the new phone with the same Apple ID or Google account you bought it with, then tap Restore purchase under Plan in Settings.

Can I move my notes to a new phone?

Not yet. There's no backup or transfer for now. Notes are stored only on your device, so deleting the app deletes your notes.

I deleted a note by mistake

Deleted notes stay in the Trash for 30 days, and you can restore them from there.

I'm not getting alerts

Check that notifications are allowed under Notifications in Settings. On Android, if "Notify on the exact minute" is off, alerts may come a few minutes late.

The screen turns off while the timer runs

Turn on "Keep the screen on while timing" in Settings. Even with the screen off, the timer keeps the right time.

Can I use it in Japanese?

The app follows your phone's language and shows English or Japanese. You can also switch under Language in Settings. In Japanese, the app is called FusenTimer.

Does it work on iPad?

The iOS app is made for iPhone and doesn't support iPad.

Contact

If you're still stuck, email support@avisual.page. StickieTime is made and supported by one person, so a reply may take a few days. Including your phone model, OS version, app version and what happened helps us reply sooner.

For how we handle information, see the privacy policy.